We accept returns in case of damaged products. Otherwise at present, we are not providing any return or refund policies. We will issue full replace if the product is damaged. To be eligible for a return, your item must be in its original packaging. You’ll also need the receipt or proof of purchase.
▪️Since quality check is performed for each product at our end before it’s packed and dispatched, no return/exchange is allowed except in case the customer receives damaged/wrong product/Wrong size(Which is not the size you ordered)
▪️We will entertain such a complaint only if reported within 24 hours of having received the parcel and only on the basis of a 360° parcel opening video.
▪️It must be an unedited, uncut, uninterrupted unboxing video right from the beginning straight away showing the address details on the parcel and clearly showing the issue/defect with good lighting
▪️Minor manufacturing defects – like threads coming out shall not make the product eligible for return/replacement.
▪️Slight colour difference is always possible due to photographic effects
And incase of return/exchange we dont have a return pickup facility hence the parcel has to be sent by the customer to our address
Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item. Otherwise their is no return or replacement is availble.
To start a return, you can contact us at or whatsapp or call . Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@johnseden.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds/Cancellations
We will notify you once we’ve received and inspected your return/cancellation, and let you know if the refund?cancellation was approved or not. If approved, you’ll be automatically refunded within 5-7 business days on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.